In a freshly revealed aid document on its website, Apple has acknowledged an error that some buyers may possibly obtain when they attempt to use a scanner with a Mac in the Impression Capture application, Preview app, or the Printers & Scanners section of Procedure Preferences.

When making an attempt to use a scanner with a Mac, Apple claimed users could get an mistake information indicating they do not have authorization to open up the software, adopted by the name of the scanner driver. The message states to call a laptop or community administrator for support, or signifies that the Mac failed to open up a connection to the machine.

The mistake information starts with: “You do not have permission to open up the software.”

Affected buyers have shared issues about this problem throughout the Apple Aid Communities, Reddit, HP Assistance Group, and elsewhere. The error message appears to be affecting people on a number of variations of macOS Major Sur.

Apple said this concern is envisioned to be fixed in a upcoming software update, but no timeframe was given. In the meantime, the help doc delivers step-by-action guidance on how to quickly resolve the issue:

  1. Stop any apps that are open up.
  2. From the menu bar in the Finder, select Go > Go to Folder.
  3. Variety /Library/Picture Capture/Gadgets, then push Return.
  4. In the window that opens, double-simply click the application named in the error information. It can be the identify of your scanner driver. Very little need to transpire when you open up it.
  5. Near the window and open up the application you ended up applying to scan. A new scan really should progress ordinarily. If you afterwards opt for to scan from a unique app and get the exact mistake, repeat these measures.

This article will be up to date when Apple releases a macOS update with a permanent deal with.

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